Privacy Policy

Effective date: October 23, 2026

This Privacy Policy explains how Jade Cleaning LLC ("Jade Cleaning," "we," "us," or "our") collects, uses and shares information when you visit jadecleaning.com, request a quote, book or pay for a cleaning, apply to work with us, or otherwise contact us. By using our website or services, you agree to the practices described here.

1. Information We Collect

Information you give us

• Quote requests: your name, email address, phone number, service address, and the number of bedrooms and bathrooms in your home.
• Bookings: when you book through our online scheduler (provided by Square), the details you enter there, such as your name, contact information, address, the service and time you choose, and any notes about your home.
• Service details: information you share so we can clean your home, such as entry instructions, key, lockbox, gate or alarm codes, pets, parking and cleaning preferences.
• Billing and payment: your billing name, address and contact details, and the records of your invoices and payments. Card and bank details are entered with and handled by our payment providers (see Payments).
• Job applications: if you apply to join our team, your name, contact information, address, how you heard about us, whether you are eligible to work in the U.S., whether you are willing to take a drug test, whether you have a vehicle, past employers and their phone numbers, your experience and skills, and the names and contact details of your references. Please only give us a reference's details if they have agreed to be contacted.
• Communications: what you send us by phone, text, email, social media or review sites, including feedback, photos of a concern and reviews.

Information collected automatically

When you visit our website, our server and the tools described below automatically record information such as your IP address, the pages you visit, the website that referred you, your browser type and user agent, your device type (mobile, tablet or desktop) and operating system, the date and time of your visit, whether you are a new or returning visitor, and your approximate location (city, region and country) estimated from your IP address.

Information from others

We may receive information about you from people who refer you to us, from lead and review platforms (such as Google), and from our payment, scheduling and accounting providers when you use them.

2. Cookies, Analytics and Advertising

Cookies are small files saved by your browser. Our website uses:

• Necessary cookies that keep your session working and protect forms on our site (for example a session cookie that ends when you close your browser).
• Our own visit cookie (about 30 days) that helps us count visits and understand how people use our site.
• Google Analytics, which helps us understand how visitors use our website.
• Google Ads conversion tracking and the Meta (Facebook) Pixel, which tell us whether our ads lead to visits and quote requests and may be used to show you our ads on Google, Facebook and Instagram.
• Google Maps address suggestions, which send what you type in an address field to Google so it can suggest matching addresses.
• Embedded services such as our Square booking tool and, where offered, Affirm financing, which may set their own cookies when they load.

These companies may collect information about your use of our site and other sites under their own privacy policies. You can control cookies in your browser settings, opt out of Google Analytics using Google's browser add-on, manage Google ad personalization at adssettings.google.com, and manage Facebook ad preferences in your Facebook account settings. Blocking some cookies may stop parts of the site, like booking, from working. Our site does not currently respond to "Do Not Track" browser signals.

3. How We Use Your Information

• To respond to quote requests and questions, and to schedule, perform and follow up on cleanings;
• To get into your home and clean it the way you asked, and to assign and coordinate our cleaners;
• To send invoices, take payments, keep financial records and collect past-due balances;
• To send reminders, service updates and requests for reviews or feedback;
• To review job applications, contact applicants and references, and make hiring decisions;
• To understand how our website and ads are performing and to improve them;
• To protect the safety and security of our clients, team, website and business, and to prevent fraud; and
• To meet legal, tax, insurance and accounting obligations.

4. How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business:

• Our team: the cleaners and staff assigned to your home get the details they need to do the job, such as your address, entry instructions and preferences.
• Service providers who work for us, including Square (online booking and payments), Intuit QuickBooks (invoicing, payments and accounting), Affirm (financing, if you choose it), Google (website analytics, advertising and maps), Meta/Facebook (advertising measurement), and our website hosting, email and text-message notification providers. They may use your information only to provide services to us or as described in their own privacy policies.
• Legal and safety reasons: when required by law or legal process, or when we believe it is needed to protect the rights, property or safety of our clients, team or others.
• Business changes: if Jade Cleaning is sold, merged or reorganized, information may be transferred as part of that transaction, subject to this policy.
• With your permission: for any other purpose you agree to.

5. Payments

Payments are processed by our payment providers, such as Square and Intuit QuickBooks, and, if you choose financing, Affirm. Your full card or bank account numbers are entered with those providers and are not stored on our website. We keep records of what you paid and when. Those providers handle your payment information under their own privacy policies and security standards.

6. Calls, Texts and Emails

We use the phone number and email you give us to contact you about quotes, bookings, reminders, invoices and follow-ups. You can stop text messages at any time by replying STOP, and you can ask us to stop non-essential emails or calls. We do not sell or share your mobile number with third parties for their own marketing.

7. How Long We Keep Information

We keep personal information only as long as we need it for the purposes above. For example, we keep client records while you use our services and for a reasonable time afterward, financial records as long as required for tax and accounting purposes, and job applications for a reasonable time after a hiring decision. Entry codes and keys are removed or returned when they are no longer needed. When information is no longer needed, we delete it or make it anonymous.

8. How We Protect Information

We use reasonable administrative, technical and physical safeguards to protect personal information, including limiting access to the people who need it and keeping keys and entry codes secure. No website or system is completely secure, so we cannot guarantee absolute security. If we learn of a security breach that affects your personal information, we will notify you as required by Oregon law.

9. Your Choices and Rights

You can ask us to:

• Tell you what personal information we have about you and give you a copy;
• Correct information that is wrong or out of date;
• Delete your personal information, unless we need to keep it to finish a service, collect a balance, or meet legal, tax or accounting requirements; and
• Stop sending you marketing messages or review requests.

Depending on where you live, you may have additional privacy rights under state law. To make a request, contact us using the details below. We may need to verify your identity before acting on a request, and we will not treat you differently for making one.

10. Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date at the top. If we make significant changes, we may also let you know by email or on our website.

12. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact us:

Jade Cleaning LLC
1630 Williams Hwy #348
Grants Pass, Oregon 97527
Phone: 530.572.1038
Email: [email protected]

See also our Terms of Service.