Effective date: October 23, 2026
These Terms of Service ("Terms") explain how Jade Cleaning LLC ("Jade Cleaning," "we," "us," or "our") provides house cleaning services and how you may use our website, jadecleaning.com. By requesting a quote, booking a cleaning, letting us clean your home, or using our website, you agree to these Terms. If you do not agree, please do not book our services or use the website.
1. Our Services
Jade Cleaning is a house cleaning company based in Grants Pass, Oregon. We serve Grants Pass, Medford, Ashland, Rogue River and nearby areas of southern Oregon. Our services include standard and recurring house cleaning, deep cleaning, move-in/move-out cleaning, apartment cleaning and other cleaning services we agree to in writing. The exact tasks included in your cleaning are the ones described in your quote, booking confirmation or invoice.
We may decline or stop any job at our discretion, for example if the conditions in the home are unsafe, very different from what was described, or outside the type of work we do.
2. Quotes and Pricing
Quotes are estimates based on the information you give us, such as your address, number of bedrooms and bathrooms, the condition of the home and the services you want. If the home is larger, more cluttered or needs much more work than described, we will talk with you about it, and the price or scope may change before or during the cleaning. We will not charge you for extra work you have not agreed to.
Prices, promotions and package offers may change over time. The price that applies to your cleaning is the one confirmed in your booking or invoice.
3. Booking and Scheduling
You can request a quote or book through our website, through our online booking system (provided by Square), by phone or by email. A booking is confirmed once we confirm the date and time with you. Arrival times are given as a target time or window. Traffic, weather and earlier jobs can affect arrival, and we will try to let you know if we are running late.
For recurring service (for example weekly, every other week or monthly), your regular day and time continue until you or we change or end the schedule. You can end recurring service at any time by letting us know.
4. Cancellations and Rescheduling
Our cleaners plan their day around your appointment, so please tell us as early as possible if you need to cancel or reschedule. You can contact us by phone, text or email, or use the link in your booking confirmation if one is provided.
Late cancellations, same-day cancellations, and visits where our team cannot get in or cannot work (a "lockout") may be charged a cancellation or trip fee. Any such fee and the notice period that applies will be told to you when you book or shown in your booking confirmation. We may also need to reschedule because of illness, emergencies, severe weather or unsafe conditions. If that happens, we will contact you as soon as we can to find a new time, and you will not be charged for the visit we cancel.
5. Payment and Late Payments
Payment is due when your cleaning is completed unless we agree otherwise in writing, or by the due date shown on your invoice. We accept payment through our payment providers, which may include Square and QuickBooks (Intuit) invoices, and other methods we agree to. Where we offer it, you may also be able to pay through a financing provider such as Affirm, subject to that provider's own terms and approval.
If you keep a card on file with our payment provider for recurring service, you authorize us to charge that card for completed cleanings and any fees you have agreed to.
If a payment is late, we will send you a reminder. We may pause or cancel future cleanings until your account is current. Past-due balances may be subject to late fees or reasonable collection costs where allowed by Oregon law, as stated on your invoice. Returned or declined payments may be charged any fee our bank or payment provider charges us.
Tips for your cleaners are always appreciated but never required.
6. Access to Your Home and Keys
You agree to give our team access to your home at the scheduled time. You can be home, leave a key or lockbox, or share a door or gate code. If you give us a key or code, we will keep it secure, use it only to enter your home for scheduled cleanings, and return it or stop using it when you ask or when service ends. Please let us know about alarm systems, gate codes, parking instructions and any areas of the home we should not enter.
You confirm that you own the home or have permission from the owner or landlord to have it cleaned and to let us in.
7. Preparing Your Home
- Please have running water and electricity available. We may use your vacuum, mop and supplies if you ask us to, or bring our own.
- Please put away or secure cash, jewelry, firearms, medication, important papers and very valuable, fragile or sentimental items before we arrive.
- Picking up general clutter, dishes and laundry before we arrive lets us spend more time cleaning.
- We do not move very heavy furniture or appliances, climb above a standard step ladder, or clean surfaces that are unsafe to reach.
- We do not clean biohazards (such as bodily fluids, human or animal waste beyond normal pet areas, or needles), mold remediation, pest infestations or hazardous materials. We may stop a cleaning if we find these conditions.
- Please tell us about any special surfaces or materials (for example natural stone, antique furniture or specialty floors) and how you want them cleaned.
8. Safety and Pets
We want our team and your family to be safe. Please tell us before your cleaning about anything in the home that could affect safety, such as aggressive animals, illness in the household, broken fixtures or recent pest treatments. Our team may leave or pause a cleaning if they feel unsafe or are treated with harassment or abuse.
Friendly pets are welcome, but please secure any pet that may be anxious or aggressive around strangers, and let us know about pets that should not go outside. We are not responsible for pets that get out through doors or gates left open at your request or that were not secured. Please let us know if anyone in the home has allergies or sensitivities to cleaning products.
9. Satisfaction and Re-Cleans
We want you to be happy with every cleaning. If something we agreed to clean was missed or not done well, please contact us as soon as possible after your cleaning, with photos if you can, so we can see it while it is still fresh. If we agree that an area was missed, we will come back and re-clean that area at no extra charge. A re-clean is our main way of making things right. Refunds or credits are at our discretion.
Re-cleans cover the tasks included in the original cleaning. They do not cover new messes, areas we were not able to reach, or tasks that were not part of your service.
10. Damage, Breakage and Claims
Our team takes care in your home, but accidents can happen. If you believe something was damaged, broken or is missing because of our service, please tell us as soon as possible, ideally within a few days of the cleaning, and include photos and a description. We will look into it and work with you in good faith. Depending on what happened, we may choose to repair the item, replace it, or pay you the reasonable cost to repair or replace it (not more than its actual current value).
We are not responsible for:
- Normal wear and tear, or damage that existed before our visit;
- Items that were not properly secured, installed or assembled (for example loose fixtures, shelves or wall hangings);
- Damage caused by following your instructions or using products or equipment you asked us to use;
- Cash, jewelry, collectibles, heirlooms or other items of special or sentimental value that were left out, beyond what Oregon law requires; or
- Indirect or consequential losses, such as lost use of an item.
11. Our Team and Non-Solicitation
We recruit, train and schedule our cleaners, and they are an important part of our business. While you are a client and for 12 months after your last cleaning with us, you agree not to hire, or arrange private cleaning work directly with, any Jade Cleaning cleaner you were introduced to through us, unless we agree in writing. If you would like to work with a specific cleaner, just ask us and we will do our best to schedule them for you.
12. Calls, Texts and Emails
When you give us your phone number or email address, you agree that we may contact you by phone, text message or email about your quote, bookings, reminders, invoices, payments and service follow-ups (including requests for reviews). Message and data rates may apply. You can stop text messages by replying STOP, and you can ask us at any time to stop non-essential messages. We will still send messages needed for service you have booked or balances you owe.
13. Using Our Website
Please use our website only for lawful purposes, such as learning about our services, requesting a quote, booking a cleaning or applying for a job. Do not submit false information, try to break into or disrupt the site, or copy our content for commercial use. The Jade Cleaning name, logo, text and photos on this website belong to Jade Cleaning LLC or are used with permission.
Our website may link to or embed services from other companies, such as Square, Google, Facebook and Affirm. Those services are controlled by those companies and have their own terms and privacy policies. Our Privacy Policy explains how we handle your personal information.
14. Disclaimers and Limitation of Liability
Our website and its content are provided "as is." We try to keep information on the site accurate, but we do not promise that it is always complete, current or error-free.
To the fullest extent allowed by law, Jade Cleaning's total liability for any claim related to our services or website is limited to the amount you paid for the cleaning service that the claim relates to, except where a different amount is required by law or set out in section 10 above. Nothing in these Terms limits any right you have that cannot be limited under Oregon law.
15. Governing Law and Disputes
These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-law rules. If you have a concern, please contact us first. Most issues can be solved quickly by talking with us. If we cannot resolve a dispute informally, it will be handled in the state courts located in Josephine County, Oregon, including small claims court where the amount qualifies, unless the law requires otherwise.
16. Changes to These Terms
We may update these Terms from time to time. When we do, we will post the new version on this page and update the effective date at the top. Changes apply to services booked after the new version is posted. If you have recurring service, continuing to receive cleanings after an update means you accept the updated Terms.
If any part of these Terms is found to be unenforceable, the rest will remain in effect. Our failure to enforce any part of these Terms is not a waiver of it.
17. Contact Us
If you have questions about these Terms, please contact us:
Jade Cleaning LLC1630 Williams Hwy #348
Grants Pass, Oregon 97527
Phone: 530.572.1038
Email: [email protected]